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Service Level Agreement

Service Level Agreement (SLA)

1. Purpose

The purpose of this SLA is to outline the services provided by SEOFOX, performance standards, and the responsibilities of both parties.

2. Services Provided

SEOFOX agrees to provide the following services:

  • [List specific services, e.g., search engine optimization, content creation, website analysis, etc.]

3. Performance Standards

SEOFOX commits to the following performance standards:

  • Service Availability: Services will be available [insert percentage, e.g., 99%] of the time, excluding scheduled maintenance.
  • Response Time: Initial response to support requests will be made within [insert timeframe, e.g., 24 hours].
  • Resolution Time: Issues will be resolved within depending on severity.

4. Client Responsibilities

The Client agrees to:

  • Provide all necessary access and information required for SEOFOX to perform the services.
  • Respond promptly to inquiries and provide feedback as necessary.
  • Adhere to any agreed timelines for deliverables.

5. Reporting and Review

  • SEOFOX will provide the Client with regular reports on performance metrics and progress on deliverables [specify frequency, e.g., monthly].
  • Both parties will review this SLA on a [insert timeframe, e.g., quarterly] basis to ensure it remains relevant and effective.

6. Escalation Procedures

If issues are not resolved within the agreed timelines, the Client may escalate the matter to [insert name or position] at SEOFOX. The escalation process will be as follows:

  • [Detail escalation steps, e.g., contact the designated representative, schedule a meeting, etc.]

7. Amendments

This SLA may be amended by mutual agreement in writing by both parties. Changes to services, performance standards, or other terms will be documented.

8. Termination

Either party may terminate this SLA with in 7 days written notice. Upon termination, both parties will fulfill any outstanding obligations.

9. Limitation of Liability

SEOFOX shall not be liable for any indirect, incidental, or consequential damages arising from the services provided under this SLA.

10. Governing Law

This SLA shall be governed by the laws.

11. Acceptance

By signing below, both parties agree to the terms outlined in this Service Level Agreement.